The Mailbox panel

The Mailbox panel shows an item’s mail history, newest first. Each row shows the sender, subject, and received date; expanding a row shows the message body and its attachments.

Everything the panel does runs with your Jira or Confluence permissions. If you cannot see or delete an attachment in the product itself, the panel cannot either.

Reading mail

• Select a row to expand or collapse it.
• Actions → Expand all / Collapse all opens or closes every message at once.
• Reload page fetches the history again; use it after sending a test mail.

Message bodies are HTML mail rendered safely: scripts and unsafe markup are stripped before display, so a message can never run code in your browser. Images embedded in the mail are shown inline; images hosted on the sender’s servers are loaded through the app’s proxy rather than directly, so the sender does not learn your address or when you read the mail (see Security).

The email address

The item’s address is shown at the top of the panel with a copy button. Share it with anyone who should be able to file mail onto this issue or page; senders do not need a Jira or Confluence account. Anything sent there becomes visible to everyone who can see the item.

Attachments

Files attached to a mail are uploaded to the issue or page as ordinary attachments, and the expanded mail lists them with name and size. Selecting an attachment opens or downloads it, subject to your product permissions. Images may show a thumbnail.

Deleting mail

• The delete button on a row removes that one message from the history.
• Actions → Delete all removes the item’s entire mail history.

Both ask for confirmation first. Two things to know:

• Files stay. Deleting a mail removes it from the history, but the files it attached to the issue or page remain as normal attachments. Remove those the way you remove any attachment, if you need them gone.
• Jira search catches up on the next mail. The JQL-searchable text of an issue’s mail is refreshed whenever a new mail arrives. Directly after a deletion, a JQL search can still match text from the deleted message until the issue receives its next mail.

Deletion is permanent from the app’s point of view. In Confluence, the history file is a page attachment, so Confluence’s own attachment versioning is the safety net. In Jira there is none, so confirm deliberately.

Panel states